Contact Us

Who to Contact

Contact	Phone	Email	Notes
Card Inventory	888-975-5690	cardinventorysupport@mychangecard.com	Questions regarding prefunding, cards to close out, manual loads, etc.
Card Refunds	833-527-0398	cardsupport@mychangecard.com	Close a card and get a refund check
Cardholder Support	833-527-0398	cardsupport@mychangecard.com	Cardholder questions regarding balances, transactions, fees, etc.
Card Issuing Support (facilities only)	888-975-5690	support@mychangecard.com	Direct line for facilities with card questions
Sales Inquiries	888-975-5690	sales@mychangecard.com	Sales queries and information regarding new facility set-up
Tech Support	888-975-5690	appsupport@mychangecard.com	All IT issues and questions
Cardholder Complaints	833-527-0398	cardholdercomplaint@mychangecard.com	Complaints about the CHANGE™ card
Opt Out	833-527-0398	opt-out@mychangecard.com	Opt Out of Marketing materials

General mailing address:
BoldCo, LLC
P.O. Box 21184
Eagan, MN 55121

Issuer Statement

The CHANGE™ Visa Prepaid Card is issued by Stride Bank, N.A. Member FDIC, pursuant to a license from Visa USA Inc. By activating or using the card, you agree to be bound by the Terms and Conditions associated with this program. See the Cardholder Agreement for fee schedule details.

Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa USA Inc.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A PREPAID ACCOUNT WITH BOLDCO™ : TO HELP THE GOVERNMENT FIGHT THE FUNDING OF TERRORISM AND MONEY LAUNDERING ACTIVITIES, FEDERAL LAW, UNDER THE PATRIOT ACT, REQUIRES ALL FINANCIAL INSTITUTIONS OR ENTITIES SPONSORED BY FINANCIAL INSTITUTIONS TO OBTAIN, VERIFY AND RECORD INFORMATION THAT IDENTIFIES EACH PERSON WHO OPENS AN ACCOUNT. WHAT THIS MEANS FOR YOU: WHEN YOU OPEN AN ACCOUNT, WE WILL ASK FOR YOUR NAME, ADDRESS, DATE OF BIRTH AND OTHER INFORMATION THAT WILL ALLOW US TO IDENTIFY YOU. WE MAY ALSO ASK TO SEE YOUR DRIVER’S LICENSE OR OTHER IDENTIFYING DOCUMENTS AND USE RESOURCES SUCH AS CREDIT BUREAUS OR OTHER MEANS TO VERIFY THIS IDENTITY INFORMATION.

© COPYRIGHT BOLDCO. ALL RIGHTS RESERVED. THIS CARD IS ISSUED BY STRIDE BANK, N.A. PURSUANT TO A LICENSE BY VISA. STRIDE BANK, N.A. IS A MEMBER OF THE FEDERAL DEPOSIT INSURANCE CORPORATION (“FDIC”) AND ALL CARDHOLDERS FUNDS ARE INSURED BY THE FDIC IN ACCORDANCE WITH THE FDIC’S APPLICABLE TERMS AND CONDITIONS.